Delivery Information

UK MAINLAND DELIVERY ONLY
Standard delivery (Monday to Friday)
Small items: £9.95
Large items: £19.95
Free delivery on orders over £500

Saturday delivery: Subject to availability. To find out more, please contact us.

For larger items including most furniture and volume orders, once your item(s) has been received and meticulously quality checked, our team will get in contact to arrange a delivery date.

For small items, once your item has been quality checked by our team, it will be dispatched within 48 hours. We use a 24 hour, trackable service to your front door (Monday-Friday).

Please allow additional time for delivery around the Christmas period.

Please note that we cannot guarantee pre-Christmas delivery on orders with an estimated UK delivery date after the 1st December.

EXPRESS DELIVERY
Need this product in a hurry? We might be able to help. Please contact us.

CHRISTMAS DELIVERY
Please allow additional time for delivery around the Christmas period.

Please note that we cannot guarantee pre-Christmas delivery on orders with an estimated UK delivery date after the 1st December.

DELIVERY FAQs
Here are some of our frequently asked questions.

How will I know when my order has shipped?
Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders, we will contact you to organise a suitable delivery time.

Why is part of my order missing?
At times we don’t send out a complete order since different items purchased may arrive in store at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn’t, please contact email us at info@chantilliehouse.com or call us on 01683 220660.

When can I expect to receive my order?
Please allow 48-72 hours for small items and 7 days for furniture or large orders.

What if I have received an incorrect item?
If you have received an incorrect item in your order, please contact us as soon as possible, leaving all packaging and labels in tact and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you.

If you have any other questions, email us at info@chantilliehouse.com or fill in our contact form.